At SeemAai, we want your order to reach you smoothly and safely. The points below are shared to keep everything clear and stress-free for both you and us.
1. Where We Deliver
1.1 We deliver across India through our trusted courier partners.
1.2 Most locations are serviceable; in rare cases, delivery may depend on courier availability.
2. Sharing the Right Delivery Details
2.1 While placing your order, please ensure that your delivery address and contact details are complete and accurate.
2.2 This helps our courier partners reach you without delay and avoids unnecessary returns.
3. Updating Your Shipping Address
3.1 If you need to change your delivery address, please contact us as soon as possible.
3.2 Address updates are possible until your order is shipped.
3.3 Once the shipping confirmation is shared, the address cannot be changed, as the package is already in transit.
4. Order Processing & Dispatch
4.1 Orders are packed with care after successful payment confirmation.
4.2 Most orders are dispatched within 24–48 working hours, unless mentioned otherwise.
4.3 Orders placed on weekends or public holidays are processed on the next working day.
5. Estimated Delivery Time
5.1 Orders usually reach you within 3–7 working days, depending on your location.
5.2 Delivery timelines are estimates and may vary due to factors beyond anyone’s control, such as weather or regional disruptions.
6. Shipping Charges
6.1 We are happy to offer free shipping to most locations across India.
6.2 For remote or special service areas, courier charges may apply and will be clearly communicated at checkout.
7. Shipment Safety & Insurance
7.1 All orders are shipped in a fully insured manner until delivery.
7.2 We take every step to ensure your package reaches you safely.
8. Receiving Your Order
8.1 When your order arrives, we recommend taking a moment to check the package.
8.2 If you notice that the outer packaging looks damaged or tampered with, please avoid accepting the delivery and inform us.
8.3 Opening the package and checking the contents before signing helps ensure everything is in perfect order.
9. Delivery Attempts & Availability
9.1 If you are unavailable at the time of delivery, the courier partner may attempt delivery again.
9.2 Typically, up to three delivery attempts are made before the package is returned to us.
9.3 In case of return due to non-availability, re-shipping and handling charges may apply.
10. Ownership & Responsibility
10.1 Responsibility for the product passes to the customer once the order is delivered and accepted.
10.2 We request customers to inspect the order at the time of delivery to avoid any concerns later.
11. Tracking Your Order
11.1 Once your order is dispatched, tracking details are shared with you.
11.2 You can follow your shipment’s journey using the provided tracking link.
12. Cash on Delivery (COD) -currently not available
13. Promo Codes & Offers
13.1 Promo codes are offered from time to time and come with specific terms and validity.
13.2 Each promo code may apply to selected products, orders, or occasions.
13.3 Promo codes cannot be combined with other ongoing offers.
13.4 Discounts apply only if payment is completed within the promo code validity period.
14. Returned Shipments & Refunds
14.1 If a package is returned due to incorrect address or unavailability of the recipient, we will assist with next steps.
14.2 Refunds, if applicable, will be processed after deducting shipping and handling charges, as per our Return & Refund Policy.
🌸 A Small Note from Us
Every order is packed with care and sent with love. Your cooperation in sharing correct details and checking the package on delivery helps us ensure a smooth experience for you.
