At SeemAai, every product is prepared and packed with care before it reaches you. We truly hope that your purchase brings you joy.
However, if something doesn’t feel right or doesn’t meet your expectations, please don’t hesitate to reach out. Your satisfaction matters to us, and we will do our best to support you with an exchange or suitable resolution.
Please take a moment to read the details below for complete clarity.
1. Applicability
1.1 This policy applies to all domestic orders placed within India.
1.2 This policy is framed in line with the Consumer Protection Act, 2019, to ensure fair and transparent practices.
2. Return Eligibility
2.1 Return requests should be raised within 7 days of delivery.
2.2 Products must be unused, unwashed, and returned with original tags and packaging intact.
3. Non-Returnable Products
3.1 Ghee, spices, and other food items (due to hygiene and safety reasons).
3.2 Customized or altered garments made specifically for you.
3.3 Products purchased during clearance or final sale.
4. Exchange Policy (Domestic – India)
4.1 We are happy to offer an exchange for a different size or colour, subject to availability of the requested variant.
5. Damaged or Defective Products
5.1 If you receive a damaged or defective product, please inform us within 48 hours of delivery, along with clear pictures or videos.
5.2 Once verified, we will arrange for a replacement or refund, as appropriate.
6. Refund Process
6.1 Approved refunds are processed within 7–10 working days.
6.2 Refunds are credited back to the original mode of payment used while placing the order.
7. Order Cancellation
7.1 Orders may be cancelled before they are dispatched.
7.2 Once an order has been shipped, cancellation is no longer possible.
🌷 How to Initiate a Return – Registered Users
To make the return process easy and smooth, please follow the steps below:
1. Log in to your account on our website.
2. Go to ‘My Account’ and select ‘Orders’.
3. Choose the order you wish to return.
4. View the order details and click on the ‘Return’ button for the delivered item.
5. Fill in the required details as shown on your screen.
6. Click ‘Confirm Return’ to submit your request.
7. You will receive an automated email with your Return Request Number (RMA).
8. You can track the status of your return under the ‘Return Requests’ section.
9. Our courier partner will arrange a pickup based on your request.
10. Once we receive the product, it goes through a quality check by our team.
11. Upon successful quality approval, your return will be processed.
12. For a smooth return experience, please ensure the product is unused, in original condition, and packed with tags intact.
13. If you need any help at any stage, our support team is always happy to assist you.
Customer Support
📧 Email: support@global.shreeamrutputra.com
📞 WhatsApp: [9082506649]
🌼 Guest Users – Returns & Cancellations
📧 Email: support@global.shreeamrutputra.com
📞 WhatsApp: [9082506649]
